Returns & Refunds

Returns & Refunds

We want you to feel confident when shopping at NEXO7.
If something isn’t right, our team is here to help and resolve it as quickly as possible.

Return Eligibility

You may request a return within 30 days of receiving your order if:

The item is unused
The item is in its original packaging
All accessories and manuals are included
The product is not damaged due to misuse

If your item is defective, damaged, or incorrect, please provide photos or videos for faster resolution.

How to Start a Return

All returns must be approved before sending anything back.

To begin, contact our support team:
📩 support@nexo7.store

Please include:

Your order number
Reason for the return (optional)
Photos/videos (if applicable)

Our team will review your request and respond within 1–2 business days with the next steps.

Return Address & Instructions

Because we work with multiple international fulfillment partners, the appropriate return address will be provided after your request is approved.

You will receive:

An authorized return address
Return instructions
A return authorization (RMA), when applicable

Returns sent without prior approval cannot be processed.

Return Shipping Costs

Return shipping costs are the customer's responsibility, unless the return is due to our error (defective or incorrect item).

For most returns, the estimated return shipping cost is approximately USD $10, depending on your location and shipping carrier.

Condition of Returned Items

Returned items will be inspected upon arrival.

To qualify for a refund, items should be:

In original condition
In original packaging (when possible)

Items showing signs of misuse or damage may not be eligible for a full refund.

Minor handling consistent with normal inspection will not automatically disqualify a return.

Refund Process

Once your return is received and inspected:

Refunds are processed within 5–7 business days
Refunds are issued to the original payment method
You will receive an email confirmation

Depending on your bank or payment provider, it may take 3–20 business days for the amount to appear.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Contact us within 7 days of delivery
Provide clear photos or videos

We will review your case and offer a fair solution, which may include:

Replacement
Full refund
Partial refund
Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Consumables
Personal care items
Used items
Items without original packaging
Clearance or final sale items

If you are unsure, please contact support before returning an item.

Return Shipping Recommendations

We recommend using a trackable shipping service.

While we are not responsible for items lost in transit without tracking, we will do our best to assist if proof of shipment is provided.

Order Cancellation

Orders may be cancelled within 12 hours, provided they have not yet been processed.

To request cancellation, contact:
📩 support@nexo7.store

Customer Support Commitment

We are committed to resolving any issues quickly and fairly.

If you experience any problem with your order, we strongly encourage you to contact our support team before opening a dispute or chargeback, so we can provide the best possible solution.

Legal Operator

Top Leader LP
45B West Wilmot St., Suite 202
Richmond Hill, Ontario
Canada

This is our legal operating address and not a return address.
All returns require prior approval and instructions from our support team.

Your Rights

This policy does not affect your statutory rights under applicable consumer protection laws.